HYLJE Overall Maintenance Service Terms & Conditions

1. Application

1.1 These terms and conditions apply to the repair, zipper replacement, washing, dry disinfection, and storage of HYLJE products and complement HYLJE Wear’s general delivery terms. If there is any conflict between these special terms and HYLJE Wear’s general terms, these special terms shall apply.

1.2 The repair, zipper replacement, washing, dry disinfection, and storage services are available for HYLJE products only. The specific product subject to service is identified at the time of purchase through the HYLJE online store.

1.3 The maintenance, washing, and storage service agreements include the following:

Maintenance Agreement: Covers the repair of overalls or other cold-protection clothing, including patching and/or zipper replacement.

Washing Agreement: Covers washing of clothing, either water washing and/or dry disinfection (ozonation).

Storage Agreement: Covers storage of overalls in HYLJE Wear’s facilities for a maximum of three months.

1.4 Unless otherwise agreed in writing or verbally, repair and maintenance services will begin within a normal response time no later than the next business day after the garments have arrived at HYLJE Wear. Customers may postpone the maintenance task to a later agreed date for a valid reason.

2. Supplier (HYLJE Wear) General Responsibilities

2.1 HYLJE Wear is responsible for ensuring that maintenance, washing, and storage services are performed as agreed, within the specified schedule, carefully, and with professional skill. The supplier also ensures that materials and supplies used in the service comply with the agreement and garment maintenance guidelines.

2.2 The supplier shall properly document all maintenance, washing, and storage actions taken. Upon customer request, these actions shall be clearly specified.

2.3 The supplier is responsible for damages caused by its personnel, except for indirect damages.

2.4 The supplier’s liability for errors in the service is limited to correcting the error or re-performing the service at its own cost, provided that the customer notifies the supplier immediately and no later than two weeks after the error is discovered.

2.5 The supplier must provide contact details for customer inquiries related to the services.

3. Customer General Responsibilities

3.1 The customer must ensure that the item to be maintained, washed, or stored is delivered to HYLJE Wear with appropriate identification and instructions. The shipment must clearly state what services are required. If an item requires patching, the damaged areas must be clearly marked.

3.2 The customer must ensure they collect their serviced items within the agreed time, either from HYLJE Wear or from the postal service location where the items were delivered.

4. Service Content & Responsibilities

4.1 Maintenance. The maintenance service covers the patching and zipper replacement of HYLJE overalls or other cold-protection garments. Overalls are repaired using materials that match as closely as possible the original garment materials.

Note: A patched overall will never be as good as new, but it will still be functional.

When sending a product for repair, customers must label the shipment with “OVERALL MAINTENANCE” and clearly indicate which areas need repair. Repairs will only be made to the areas that have been prepaid and marked.

4.2 Washing
The washing service includes water washing or dry disinfection (ozonation) of HYLJE overalls or other cold-protection garments. The washing process uses fragrance-free detergents.

4.3 Storage
The storage service involves storing HYLJE overalls or other cold-protection garments in HYLJE Wear’s facilities for 1–3 months. After the storage period ends, HYLJE Wear delivers the garment to the customer’s specified address. sent to HYLJE Wear via mail:

5. Pricing, Payments & Modifications

5.1 The current prices for HYLJE services are available in the HYLJE online store (hyljewear.com). Customers must pay for the services in advance when placing an order.

5.2 Products for service can be sent to HYLJE Wear via mail: Palttankatu 11 B 4, 21100 Naantali, Finland +358500829029 myynti@hyljewear.fi

The customer is responsible for shipping costs when sending items to HYLJE Wear.

Return shipping costs are charged at checkout according to HYLJE Wear’s standard delivery prices:

€5.90 per shipment or
€12.90 for home delivery.

5.3
The supplier has the right to charge additional costs if incorrect information provided by the customer results in additional work.

6. Validity & Termination

6.1 The service agreement is valid from the time of purchase until the customer has collected their serviced items from the postal service location.

6.2 If the customer has prepaid for a specific storage period and the agreement is terminated for reasons not caused by the customer, they are entitled to a refund for the unused period of the prepaid service.

These terms are subject to change, and the most up-to-date version is always available on HYLJE Wear’s website. For further inquiries, please contact our customer service.